Building relationships that make the difference

Individualised Services

Every person that we support has their own individual funding, giving them control, choice, independence and self-determination in their lives.  Everyone has their own goals and ambitions and no two supports are ever the same.  For example we have supported people to move into their own home, find a job, reconnect with family, cook a three course meal for friends, write a resume, join the Scouts, rescue joeys and release them back into the wild, buy flowers for Mother’s day, volunteer at Salvo’s, give a speech in public, and so much more.

Every day our support workers, over one hundred of them with an amazing array of skills, talents and interests, have collaborated with the people they support in devising innovative and motivating strategies to reach their goals, and have fun along the way.


Every day our support workers collaborate with the people they support in devising innovative and motivating strategies to reach their goals, and have fun along the way.

Here are some stories about our individualised supports:


With the assistance of his support worker Anthony,  Stuart has set up a small enterprise creating  beautiful wood turning craft that are for sale through his Facebook Page.

“Hi, I’m Stuart and I make a lot of different things out of wood. I make pens, key rings, letter openers, spinning tops, bowls and more things I am learning to do.
I am looking forward to sharing my work with you all.

I will manage this page with my support worker on Thursdays to show off the new things I make.

Thank you for your support.”


Mona loves learning, and it was through this that her support workers began to build upon her skills. Mona progressed with remarkable speed, astounding her support workers. She now competently uses a communication board so that she can be involved in who supports her and what the day’s activities will be. Mona now understands emotions and is able to say whether she feels “good” or “bad”. What used to be thought of as challenging behaviour as Mona expressed her frustration is now a thing of the past. Mona can now use public transport because she can let us know if she is uncomfortable, she can go out on stormy days because she can understand the weather forecast and let us know if she feels worried, all huge steps forward.

Mona rapidly developed a real thirst for learning and a love of libraries and books. She progressed through the Jolly Phonics and Reading Eggs programs and has now started writing. Mona can understand and say phrases such as “help please”, “I am finished” and “sorry”, and you can imagine the difference this has made to her life. She can write and say phrases such as “My name is Mona” and “I work with Sam”. After 32 years Mona has learned to say “I love you Mum”, something her mum never thought she would ever hear.


Dermott is an outgoing, enthusiastic young man who loves mechanics. He has relished the opportunities his support workers have found to tinker with car engines, fascinated by the complexity of their workings. Dermott also volunteers at Tyrepower, and works on wood projects at the local Men’s Shed where his practical skills shine.Recently Dermott has made amazing progress with his support worker Sam,
researching and developing strategies to progress towards his ultimate goal, to find full time employment. Dermott thrives in a learning environment, especially when he can see a clear purpose to it, that of improving his capacity to work.

Dermott has been able to create himself a Gmail account and put together a really good resume. He has completed a safety certificate in relation to the metals and mining industry scoring over 80%, and a safety certificate in relation to the electrical industry scoring over 90%! Boosted by this success, Dermott has pushed the boundaries and taken on new challenges. He has become increasingly comfortable to take the train to get where he needs to go, something he could not bring himself to do just a few months ago.  Dermott has huge potential and the determination and
enthusiasm to achieve his aspirations.


Over the year Hayley has gained confidence and taken a leading role in her own life. With her support worker Natasha, she has worked on her natural strengths, improving her language, literacy and maths, building the foundation to start researching and applying for volunteering positions. Hayley successfully gained a volunteer role at Riding for the Disabled (RDA) where she herself is supporting other people, confidently leading their horses and assisting them to tack and clean up. Through this volunteering Hayley has also developed friendships, independent of all support.

Recently Hayley applied to volunteer at Armadale Animal Protection Society (APS). She attended the interview with minimal support, full of confidence and self-worth because of her experience at RDA. Hayley was delighted to be offered the role and she is now a dedicated and valued member of the APS team.

Individualised Services

Directions provides relationship-based, personalised and individually tailored supports right across the Perth Metropolitan area.

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Therapy Services

Directions is a registered general and specialist therapy provider delivering: Speech Pathology;  Physiotherapy; Social Work; Psychology and Occupational Therapy.


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Host Family

Host families invite a person with a disability  to be part of their family and daily lives. This can be a great catalyst for social and community inclusion and long lasting relationships.

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Directions assists people with a disability who like to spend time together to form their own groups with similar interests and enthusiasm.

Directions also runs the fabulous Teenspirit.


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