Client Handbook and Policies
Directions Handbook and Policies
Access to Supports Policy and Procedure
The provision of your supports and under what circumstances supports can be withdrawn.
Privacy and Dignity Policy and Procedure
About confidentiality.
How your personal information will be collected and why.
How your information is stored and used, and when and you can access or correct your information. That consent is sought to collect, use and retain your information and to disclose your information.
Advocacy Support Policy and Procedure
Your right to use an advocate.
Your processes to give feedback or make a complaint.
Incident Management Policy and Procedure
Information about incident management, including how incidents involving you will be managed.
Service Agreement with Clients
Support to understand the service agreement and conditions.
Conflict of Interest Policy and Procedure
To ensure that actions and decisions taken within all levels in the organisation are informed, objective, and fair.
Person-Centred Support Policy and Procedure
Information about your rights and responsibilities and what you can expect from your supports with Directions.
