Policies and Procedures for Participants
Access to Supports Policy and Procedure 2022
The provision of your supports and under what circumstances supports can be withdrawn.
Privacy and Dignity Policy and Procedure 2022
About confidentiality.
Information Management Policy and Procedure 2022
How your personal information will be collected and why.
Consent Policy and Procedure 2022
How your information is stored and used, and when and you can access or correct your information. That consent is sought to collect, use and retain your information and to disclose your information.
Advocacy Support Policy and Procedure 2022
Your right to use an advocate.
Complaints Management Policy and Procedure 2022
Your processes to give feedback or make a complaint.
Reportable Incident, Accident and Emergency Policy and Procedure 2022
Information about incident management, including how incidents involving you will be managed.
Service Agreement with Participants Policy and Procedure 2022
Support to understand the service agreement and conditions.
Conflict of Interest Policy and Procedure 2022
To ensure that actions and decisions taken within all levels in the organisation are informed, objective, and fair.
Person-Centred Supports Policy and Procedure and Participant Service Charter Rights 2022
Information about your rights and responsibilities and what you can expect from your supports with Directions.
