Building relationships that make the difference

A new national system of quality and safeguards in the NDIS

Good morning Directions participants, families and carers,

A new national system of quality and safeguards in the NDIS

Today is an important date for Quality and Safeguarding. As of today – 1 December 2020,  the NDIS Quality and Safeguards Commission (NDIS Commission) will start operating in Western Australia (WA).

New requirements for registered providers

This means that Directions Disability Support Services will be required to:

  • comply with the new NDIS Code of Conduct, covering providers and workers
  • implement an internal incident reporting system, including the submission of “reportable incidents” to the NDIS Commission
  • manage complaints effectively
  • screen workers in accordance with the arrangements in your state or territory, and
  • meet behaviour support reporting obligations, if these apply to your organisation.

***  It’s important to note that Directions  have been meeting these requirements for some time now. It’s how and where we meet these requirements that will change. The attached fact sheets help to summarise these changes.

How will things change for Directions participants

  • Directions will still continue to provide our usual high quality, safe services, with an openness to continuous improvement and identifying ways of doing things better if we see an opportunity.
  • It means that we are now required to report serious incidents to the NDIS Quality and Safeguarding Commission for those individuals who have services funded by the NDIS.
  • Serious incident reporting for individuals whose services are funded by Department of Communities (Disability) or Continuity of Support Arrangements (COSA) will still be provided to the Department of Communities (Disability).

State Director Western Australia

Samantha Jenkinson has been appointed Western Australia State Director. She brings to the role a wealth of experience in the disability sector, including case management, advocacy, research, and executive roles with the WA and Victorian governments and not-for-profit organisations. She also heavily campaigned for the establishment of the NDIS and participated on expert advisory panels with the NDIA. Samantha leaves the role of Executive Director of People with Disabilities WA to take up this role.

Kindly note, the NDIS Quality and Safeguarding Commission website has a number of resources available including in other languages

Please do not hesitate to get in touch if you have any queries, concerns or feedback.

Thank you for choosing Directions as your service provider.


Individualised Services

Directions provides relationship-based, personalised and individually tailored supports right across the Perth Metropolitan area.

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Therapy Services

Directions is a registered general and specialist therapy provider delivering: Speech Pathology;  Physiotherapy; Social Work; Psychology and Occupational Therapy.


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Host Family

Host families invite a person with a disability  to be part of their family and daily lives. This can be a great catalyst for social and community inclusion and long lasting relationships.

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Directions assists people with a disability who like to spend time together to form their own groups with similar interests and enthusiasm.

Directions also runs the fabulous Teenspirit.


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